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Frequently asked questions
- You have not yet registered and therefore do not see any prices. Simply log in with your username and password. Then you will see the prices of our products as usual and can add them to your shopping cart.
- These are products that are not suitable for online sale. You can ask us for these products at any time and we will make you a written offer.
- Standard processing time within Germany: 1 business day
- Standard processing time within the EU**: 2 - 3 business days
Further information can be found in our privacy.
You can change your password at any time in your User account for the online shop. If you have forgotten your password, you can use the "Password forgotten" function to reset it.
By using this access information, you signify your acceptance of our General Business Conditions, which can also be reviewed in our online shop. If you wish to cancel your registration, please send us a short email requesting that we delete your account. In this case, it is essential that your request is sent from the email address that is stored in the online shop.